Abstract
Purpose - We explore two characteristics of groups in today's work environments, membership dispersion and geographic dispersion, and the effects that these conditions have on group and organizational learning.
Approach - We integrate findings on group membership dispersion and geographic dispersion and develop predictions of dispersion's effects on group learning, incorporating the literature on knowledge transfer, transactive memory, turnover, and communication.
Findings - Members in multiple work groups, while exposed to knowledge from different areas, have weaker group identities and are more adversely affected by time constraints than members who belong to only one group. Group members can be dispersed sequentially through turnover, which creates more knowledge-retention problems than those experienced by stable groups. Members of geographically dispersed groups are in positions to integrate novel knowledge. The necessary use of technology to communicate, however, reduces the ability of geographically dispersed group members to convey ideas as effectively as their collocated counterparts. Geographically distributed group members experience less common ground and more difficulty in transferring knowledge, especially tacit knowledge, than their collocated counterparts.
Originality/value - We discuss how membership and geographic dispersion pose challenges to and provide opportunities for group learning. We suggest how learning within dispersed groups can be supported as well as what the future holds for the role of these groups in the new economy. The chapter concludes that although membership and geographic dispersion pose challenges to learning at the group level, these conditions enable learning at the level of the organization.